FAQ

Author:
Release time:2017-11-20
The number:219

Q: How can I get more information about the products?                                                                                                                                                                             

A: You can get basic technical information about our products from the PRODUCTS menu in our website. Also, you can download all technical data sheets from the QUALITY & SUPPORT menu. If you need more information, please kindly contact with our sales representative from the CONTACT form in our web-site or kindly send an email to info@landu-china.com


Q: May I learn current price conditions of the products?                                                                                                                                                                             

A: Yes, please send an email to info@landu-china.com Our sales representatives will reply you in 24 hours about your requirements.


Q: Do you have an agent/distributor to buy your products in my country?                                                                                                                                               

A: LANDU has more than 30 different official agents all over the world. You can get more technical and commercial information from our agents serving to customers in your country. We can give contact information of our agents after receiving your request and market information


Q: Which types of packing are you using for the products?                                                                                                                                                                        

A: We are using 25kg multi-layer paper bags and we are palletizing them as shrink-wrapped. But, we are able to use 500-1000 kg jumbo bags in case of any special requests.


Q: What is the minimum order amount that we can buy directly from China via vessel?                                                                                                                          

A: The total amount should be at least one pallet and we can load 600kg – 1000kg in a pallet depending on the product type. We are not recommending loading less than one pallet because of product safety inside the container. If you need less than these amounts, it’s better to make the delivery with air cargo.


Q: How many days can we receive the products in our destination port?                                                                                                                                                   

A: In general, we are able to make our shipments in 5 -15 days after getting the official order. And it can take about 7 – 30 days depending on the distance and transportation way to arrive to the final port. These days can show slight variations according to the season and products.


Q: If we have any technical questions or complaints after the shipment, which process should we follow?                                                                                           

A: Please contact with our sales representatives within 30 days after the receipt of the products in case of any complaints. For other technical requests, you can contact with us in 7/24.


Q: I have learned that you have already had an agent in my country, but, I want to sell your products to my own customer via my own trader company.               

Can you supply products to me?

 A: We are sorry; it’s not possible. We are applying exclusivity rights to our agents and we should protect them in their market. Your customers should contact with our official agents directly.


Q: Are you able to produce specific modified grades for my own formulation?                                                                                                                                            

A: It’s not a problem. Our well experienced technical team and high-tech laboratories are able to check your special requests and we can produce different modified products for each different customer. Please just contact with our sales representatives.


Q: Can you combine my orders for different products in the same container?                                                                                                                                              

A: Certainly, we are able to make mix container shipments with our different products in the same container.